1. Return Eligibility
Items must be returned within 14 days of delivery.
Products should be unused, in their original packaging, with tags intact.
Return requests must include the order receipt or proof of purchase.
2. Items Not Eligible for Return
Customized or personalized products.
Perishable goods, such as food or flowers.
Sale items or gift cards.
3. Return Process
Initiating a Return:
Contact us at info@thegulfexports.com with your order details and reason for the return.Approval & Instructions:
Once approved, we’ll provide the return address and shipping guidelines.Shipping Costs:
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
4. Refund Policy
Refunds are processed once the returned item is received and inspected.
Approved refunds are issued to the original payment method within 5-10 business days, depending on your bank.
Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
Exchanges are allowed for the same item in a different size or color, subject to availability.
To request an exchange, follow the same steps as the return process.
6. Damaged or Defective Items
If you receive a damaged or defective product, notify us within 48 hours of delivery at info@thegulfexports.com. Include photos and a description of the issue for a quick resolution.
Contact Us
For questions or assistance with returns, feel free to reach out:
Email: info@thegulfexports.com
Website: https://thegulfexports.com
We are committed to ensuring a smooth and satisfactory shopping experience for all our customers.